Terms and Conditions

Purchases and Returns

All products listed to purchase should be instrock and available in our store. In the circumstance where an ordered item is either unavailable, damaged, or not as described, we will offer an alternative product or a full refund as chosen by the customer. In the situation where a productis faulty or not as described, again we will offer a replacement or refund. 

 

WE DO NOT OFFER REFUNDS FOR INCORRECT CHOICE OR CHANGE OF MIND. If for any reason youare unsatisfied with your items, we encourage you to contact us as we want all our customers to have a positive experience.

 

If you received a product and you need to swapthe size or change the item, we offer exchanges up to 14 days from delivery. Return postage is at buyer's expense, however wecan collect/swap items on our delivery route for local Canberra region. 

 

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with the instructions for how to return the items.


Privacy Policy.

For the services we offer, we may collect personal information when using this site such as name, email address, phone number and postal address. These details are kept internally and may be used if we contact you in regards to your order. We may send promotional emails for special offers, new products or information we think you may be interested in.

 

We will never share/sell or swap your personal information with anyone.


Security

We are committed to ensuring your information is secure, and we have procedures and safeguards in place to keep your information safe. 


Gift Certificates

Trilogy Skateboards Gift Vouchers come with no expiry date! The way it should be, so this will give the voucher holder plenty of time to check out all of our new arrivals and find their perfect gift of choice! 


To purchase a gift card via our website, simply enter your name, email, recipients name, recipients email, add the dollar value of your choice, then add it to your shopping cart, and checkout as normal! 


All of our vouchers purchased via our online store are digital gift cards and get sent out directly to the recipients nominated email address. If you would like a physical gift card sent, just give us a holla and our friendly team can help you out. Gift Cards purchased from within our bricks & mortar Canberra store can only be used in store. These cards are not compatible with our web store. Please contact us if you have any problems.


Gift vouchers purchased on our online store can be used both in our Braddon store and on our website.