Deliveries, Terms & Conditions

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Local Delivery

We offer Free Local Delivery for orders over $50 within the Canberra Region. 
Our delivery days are currently set as Mondays, Wednesdays and Fridays with orders received before 11am being delivered same day.

We can deliver to the following Canberra regions: Belconnen, Gungahlin, Canberra Central, Woden Valley, Weston Creek, Tuggeranong, Queanbeyan and Bungendore. Outside of these areas, we can still post your goods to you.

Orders placed that are under $50 will be charged a flat rate delivery fee of $10.



Shipping

Not in our local delivery zone? We can post items to anywhere in Australia, with Free Shipping for orders above $50. We currently use Australia Post for all our orders requiring shipping. If you require signature on delivery? please let us know by leaving a message in the comments box at checkout. Orders placed that are under $50 will be charged a flat rate postage fee of $10. We only offer our items within Australia

 

Purchases & Returns

All products listed to purchase should be in stock and available. In the circumstance where an ordered item is either unavailable, damaged or not as described, we will offer either an alternative product or a full refund as chosen by the customer. In the situation where a product is faulty or not as described, again we will offer a replacement or refund. We do not offer refunds for incorrect choice or change of mind. If for any reason you are unsatisfied with your items, we encourage you to contact us as we want all our customers to have a positive experience. 

 

If you receive a product and you need to swap the size or change item, we offer exchanges up to 14 days from delivery. Return postage is at buyers expense, however we can collect/swap items on our delivery route for the local Canberra region. In the situation where an item is faulty or not as described, we will offer a replacement or refund according to the customers choosing.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items.

 

Privacy Policy 

For the services we offer, we may collect personal information when using this site such as name, email address, phone number and postal address. These details are kept internally and may be used if we contact you in regards to your order. We may send promotional emails for special offers, new products or information we think you may be interested in. We will never share/sell or swap your personal information with anyone.

 

Security 

We are committed to ensuring your information is secure, and we have procedures and safeguards in place to keep your information safe.

 

Gift Certificates

Trilogy Skateboards Gift Certificates have no expiry date and can be used to purchase anything from our store.

Online Store Gift Certificates and Trilogy in store Gift Cards use two seperate systems. If you would like to use a physical gift card purchased in store for an online purchase, please contact us with your gift card number using our Contact Us page, and we will send you a code which can be used online.